A step by step program, wherein the employee is given the instructions or demonstration to perform the job as required. Then is overviewed by the trainer in real time and advised based on the KPIs agreed.

We work on your team leaders’ development plan and try to bring about an alignment with their career goals which in turn will contribute towards the team’s development and performance. A motivational and inspirational boost for your people.

Seminars:
Active Selling

Customer service workshop dedicated in the development of Upselling and Cross-Selling capabilities. For optimum results should be accompanied with O-t-J Training.

Customer service
workshop dedicated

Advanced customer experience workshops for your organization based on the content area or competency you want to improve.

Induction Training
Academy

With effective training we help new team members understand the company’s culture and its values. Also, induction trainings ensure quality and consistency across all the company’s products and services.

Call Center
Training

Advanced Call Centre customer service training. Our trainer with years of experience in telecommunications and support centres can assist your team in providing industry’s standard call centre experience.

Food & Beverage
Service Workshop

A step by step program designed to assist you in providing F&B Service excellence. A hands-on program utilizing role playing, simulations and On-The-Job Training.

Team Building

The way a team member collaborates with other members determines the team’s success. Team building is the process of turning a group of employees into a team organized to work together and meet the needs of your organization. Our aim is to motivate your people, develop their strengths and improve on their weaknesses.

Bar, Oinology &
Mixology Workshop

A training for beginners and professionals covering the theoretical knowledge and practical skills needed to know in order to become qualified Bartender.

Barista Training

A training for beginners and professionals covering the theoretical knowledge and practical skills needed to know in order to become qualified Baristas.

Performance Evaluations

Setting individual key performance indicators and goals and manage performance appraisals.